TERMS AND CONDITIONS OF SERVICE FOR ASHFORD CLEANERS LTD
1. ACCEPTANCE OF TERMS
When services are booked via telephone, email, or through our website, clients consent to the terms and conditions put forth by Ashford Cleaners Ltd. This acknowledgement signifies acceptance of these outlined terms.
2. CLEANING TEAM
Predominantly operating individually, our cleaners may at times work in teams. Please note, the composition of our cleaning staff may fluctuate over time due to diverse circumstances.
3. RIGHT TO REFUSE SERVICE
At our discretion, Ashford Cleaners Ltd reserves the right to refuse service when deemed necessary.
4. PREPARATION FOR CLEANING DAY
To ensure optimal productivity and thoroughness, we encourage clients to make all spaces needing cleaning accessible prior to our crew’s arrival.
5. PETS
We retain the right to withdraw our staff from your premises for their safety, if pets pose a significant threat or interference to the cleaning process.
6. SERVICE FEES
Quoted prices are given based on properties assessed to be in ‘fair’ condition. Service fees may be adjusted if premises are found to be below this standard. A cancellation fee of 50% applies given 24-hour notice, with a 100% fee for same-day cancellations.
7. PAYMENTS
Our services require a minimum of 2 hours for general cleaning and 3 hours for deep cleaning. Any payments received more than 7 days after the delivered service will incur a late payment fee of £10 per week. Payments may be pre-authorized with a hold placed 24 hours before your scheduled booking time. The final service duration and fee may vary based on completed cleaning coverage.
8. REFUND POLICY
Refunds are typically not accommodated except in exceptional circumstances, as evaluated and substantiated by a manager.
9. RATE INCREASE
We may periodically increase our rates. Clients will be given a minimum of one month’s notice prior to the implementation of the new rates.
10. UNREACHABLE AREAS & HEAVY ITEMS
Ashford Cleaners Ltd, for safety and liability reasons, cannot facilitate the movement of heavy items or cleaning in areas that require staff to climb higher than a step stool. Please ensure cleaning areas are made accessible before our arrival.
11. BREAKAGE/DAMAGE & LOSS POLICY
We hold insurance coverage for potential breakages or damages that may occur during the cleaning process. We are not liable for damage arising from natural wear & tear, improper installation of items, or valuables not brought to our attention during the booking process. Damage reports must be filed within 24 hours.
12. CLEANERS ARRIVAL WINDOW
We strategically plan our cleaning schedules to minimize commute times. Although specific time requests will be attempted to be accommodated, we cannot provide guaranteed times. We request flexibility for scheduling our cleaning services between the hours of 900 am and 600 pm.
13. LIMITATIONS OF SERVICE
Our cleaning service does not extend to substances such as mold, feces, or bodily fluids as these require specialized treatment.
14. RESCHEDULES & CANCELLATIONS
We understand that circumstances may change, and in such cases, we allow our customers to reschedule or cancel their bookings. However, please note that a cancellation fee will be applied as follows:
- For cancellations made within a 24-hour period prior to the scheduled booking, a cancellation fee of 50% of the original booking cost will be charged.
- For cancellations made on the day the booking is scheduled to take place, a cancellation fee of 100% of the original booking cost will be charged.
We kindly request that any reschedules or cancellations be communicated to us in advance to minimize inconvenience for both parties involved. Please note that the cancellation fee aims to cover the expenses and time committed to the preparation of the booking.
15. CLEANING SUPPLIES
Ashford Cleaners Ltd provides all necessary cleaning supplies with the exception of vacuum cleaners and mop/bucket sets, which should be made available by the client.
16. USE OF CLIENT’S VACUUM CLEANER
Responsibility for the usage or condition of your vacuum cleaner will not be borne by us.
17. HOLIDAYS
Ashford Cleaners Ltd does not offer cleaning services on holidays. In the event a scheduled cleaning falls on a holiday, we will reach out for rescheduling. Holidays observed include Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.
18. INCLEMENT WEATHER
Our operations are aligned with the local school district operations. Thus, severe weather conditions that prohibit local schools from opening will lead to suspension of our services for the day.
19. KEY RELEASE
The client’s keys are securely maintained by the appointed cleaning personnel alone. Ashford Cleaners Ltd cannot be held responsible for any damages or theft in cases where the client opts to leave their door unlocked or place the key in an unsecured location. Any keys in our possession will be returned to the client within 72 hours or by the next business day following the termination or cancellation of services.
20. NON-SOLICITATION AGREEMENT
Clients are requested not to solicit for direct hire any staff members of Ashford Cleaners Ltd, either during their current contract period or for six months following their employment termination. Any violation of this provision may result in a fine of up to £250.00.
21. GOVERNING LAW
Any claims or disputes related to the Ashford Cleaners Ltd website shall be governed by the laws of the Kent County Council, irrespective of its conflict of law provisions.
22. WEBSITE TERMS
We diligently work towards making our website beneficial, informative, accommodating, and transparent. We appreciate user feedback for enhancements or changes that could make it even easier to access the necessary information.
23. MODIFICATION TO TERMS
Ashford Cleaners Ltd reserves the right to modify these terms and conditions at any time without prior notice.
By scheduling a service with Ashford Cleaners Ltd, you acknowledge understanding and agreeing to these Terms and Conditions of Service.
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